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Rana Plaza Claims update: May 10th

This update provides information on the total of claims made between 24th March and the 10th May, the status of advance payments to be made to all victims and developments within the claims process.

1. Claims submitted

From 24 March to 8 May 2014 a total of 1062 claimants arrived at the Savar claims office of the Rana Plaza Claims Administration (RPCA) out of which a total of 839 claim forms have been completed and submitted.

Breakdown of claims:

  • Total claims: 1062

  • Completed claims: 839

  • Partially complete (pending documents): 97

  • Returned (lack of documentation): 126

Approximately 3,000 bank accounts have been open by the Dutch-Bangla bank for dependants of deceased and missing workers and for injured workers who have properly filled in claims.

2. Advance payments

In the tenth Coordination Committee meeting it was agreed that all claimants would be provided with an advance payment of 50,000 BDT prior to the 24th April. Payments would be based on a list provided by Primark and would be made via Bkash – a mobile banking service previously used to make short term relief payments.

Payments were made on 22 April 2014, to 2,340 family members of the deceased and missing and to injured workers who had previously registered with Primark.

As this did not account for all those family members or workers eligible for payment steps were immediately taken to ensure those not on the list of registered dependants/workers or those who were registered with insufficient information could be contacted. This included the establishment of a hotline and the establishment of a standard procedure for rapid processing of claiments to establish eligibility for advance payment.

Of the 173 claimants who attended the Savar Claims Office to request the 50,000 BDT payment 49 had already received payment. The remaining 124 were sent forward for a rapid review. By May 8th 111 of these claims had been reviewed, 90 had been cleared by the claims review team and 71 had received payment.

It is expected that a further 450 demands for the 50,000 BDT payment will be made over the coming weeks and the priority is to process and clear these as quickly as possible, with the aim of making all 50,000 BDT payments by the end of May.

3. First installments

It was originally foreseen that first installments for those claimants whose applications have been reviewed and accepted would be made within 4 – 6 weeks of the claims process opening (24th March). A number of factors have meant that these payments have been delayed. These included:

  • re-prioritisation to ensure the advance payments are provided to every eligible worker or dependant has reduced the time available for processing full claims.
  • Delays in finalising the technical platforms for processing claims.

Both of these issues are expected to be resolved by the end of May, and it is estimated that between 600 – 800 claims will be agreed and first installments made in regular intervals from then on, with the first round to be completed by the end of June 2014.

Injured workers and medical assessments

Injured workers were invited to submit claims from 4 May 2014. Once their claims have been accepted they will be sent to the Centre for the Rehabilitation of the Paralysed (CRP) for a medical assessment. The assessment will be carried out by a 4 person medical team consisting of one physician, 1 therapist, 1 nurse and 1 psychologist. 3 teams have been established for this purpose.

CRP will have an orientation session by the Executive Commissioner on 14 May and expect to start the medical assessment from 15 May 2014 onwards. It is assumed that around 350 claimants will already have submitted claims by that date and will be contacted by CRP to arrange an appointment Initially they will start with 20 claimants per day and after a week, they will increase the number to minimum 30 assessments a day.

The CRP will then provide a disability percentage based on both physical and psychological assessment, which will be used to calculate the final claim for the worker.